Please read these terms carefully before using the MiCalls platform. By accessing or using our services, you agree to be bound by these terms.
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and MiCalls ("Company," "we," "us," or "our"). By creating an account, subscribing to a plan, or using any MiCalls services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.
By accessing, browsing, or using the MiCalls platform (available at micalls.com and app.micalls.com), including all associated applications, APIs, mobile apps, and related services (collectively, the "Service"), you agree to comply with and be bound by these Terms & Conditions.
If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, "you" and "your" refer to that entity.
If you do not agree to these Terms, you must not access or use the Service. Your continued use of the Service following the posting of any changes to these Terms constitutes acceptance of those changes.
These Terms apply in addition to any other agreements you may have with MiCalls, including any enterprise or custom service agreements. In the event of a conflict between these Terms and a separate written agreement signed by both parties, the separate agreement shall prevail.
MiCalls is a cloud-based, AI-powered communication platform designed to help businesses automate and manage customer interactions across multiple channels. The Service includes, but is not limited to, the following core capabilities:
Intelligent, conversational voice agents that can handle inbound and outbound phone calls autonomously. Voice agents are powered by advanced speech-to-text (STT), large language model (LLM) reasoning, and text-to-speech (TTS) technologies. Use cases include appointment scheduling, lead qualification, customer support, payment reminders, order confirmations, and more.
AI-driven chatbot agents that operate across multiple digital messaging channels, including WhatsApp, Facebook Messenger, Instagram DM, SMS, Email, and website live chat (WebChat). The chatbot handles customer inquiries, provides automated responses, routes conversations to human agents when necessary, and maintains conversation context across channels.
A built-in customer relationship management system that stores and organizes customer data, interaction history, call recordings, chat transcripts, and engagement metrics. The CRM supports custom fields, tagging, segmentation, and integrations with third-party CRM platforms.
Cloud-based call center infrastructure including phone number provisioning, call routing, interactive voice response (IVR), call recording, real-time call monitoring, and detailed call analytics. Supports local and toll-free numbers across multiple countries.
The Service also includes conversation analytics and reporting dashboards, team collaboration tools with role-based access control, workflow automation and trigger-based actions, API access for custom integrations, and multi-tenant architecture with isolated data environments for each organization.
MiCalls reserves the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. New features or tools may be introduced as part of existing plans or as separate add-ons, at MiCalls' sole discretion.
You must be at least 18 years of age and have the legal capacity to enter into a binding agreement to use the Service. If you are using the Service on behalf of a business or organization, you must be authorized to act on behalf of that entity.
To access most features of the Service, you must create an account by providing accurate, complete, and current information, including your full name, business email address, company name, and contact details. You agree to update your account information promptly if any changes occur.
You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any API keys or access tokens. You agree to:
MiCalls shall not be liable for any loss or damage arising from your failure to safeguard your account credentials.
Each account may have multiple users with different permission levels, including Owner, Admin, Supervisor, and Agent roles. The account Owner is ultimately responsible for all activity that occurs under the account, including actions taken by other users they have invited or authorized.
MiCalls offers the following subscription tiers, each designed to meet different business needs:
All subscription plans are billed on a monthly recurring basis unless otherwise specified in a custom agreement. Your billing cycle begins on the date you subscribe and renews automatically on the same day each month. Annual billing options may be available for select plans and typically include a discount.
You may upgrade your plan at any time through your account settings. Upgrades take effect immediately, and you will be charged a prorated amount for the remainder of the current billing cycle. Downgrades take effect at the start of the next billing cycle. No prorated refunds are provided for downgrades within an active billing period.
MiCalls offers optional add-on services that can be added to any subscription plan:
MiCalls may offer a free trial period for new customers. During the trial, you will have access to select features at no charge. At the end of the trial period, you must subscribe to a paid plan to continue using the Service. If you do not subscribe, your account may be suspended or downgraded, and data created during the trial may be deleted after a reasonable retention period.
All prices are quoted in United States Dollars (USD) unless otherwise stated. For customers in Pakistan, approximate pricing in Pakistani Rupees (PKR) is provided for convenience; however, all invoices and charges are processed in USD. Currency conversion rates may vary based on your payment provider or bank, and MiCalls is not responsible for any differences in the converted amount.
MiCalls accepts the following payment methods:
All payment information is processed and stored securely through PCI-DSS compliant payment processors. MiCalls does not store your full credit card details on our servers.
Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date. You authorize MiCalls to charge your designated payment method for the applicable subscription fee upon each renewal.
If a scheduled payment fails, MiCalls will attempt to process the payment up to three (3) additional times over a period of ten (10) days. During this period, you will receive email notifications requesting that you update your payment information. If payment cannot be collected after all retry attempts, your account may be suspended until the outstanding balance is resolved.
All fees are exclusive of applicable taxes. You are responsible for all sales tax, VAT, withholding tax, or other governmental charges associated with your use of the Service, except for taxes based on MiCalls' net income.
Please refer to our Refund Policy for detailed information on refund eligibility, timelines, and procedures.
You agree to use the MiCalls platform responsibly and in compliance with all applicable laws, regulations, and industry standards. You shall not use the Service to:
MiCalls reserves the right to investigate and take appropriate action against any violations of this Acceptable Use Policy, including but not limited to suspending or terminating your account, removing content, and reporting violations to law enforcement authorities.
When using MiCalls' voice and messaging services, you are solely responsible for ensuring compliance with all applicable telecommunications regulations in your jurisdiction, including obtaining necessary consents from call and message recipients. MiCalls provides tools and features to help you manage compliance, but the legal responsibility rests with you.
The Service, including all software, code, algorithms, AI models, user interfaces, designs, trademarks, logos, documentation, and all other materials associated with MiCalls, are the exclusive property of MiCalls and its licensors. These materials are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.
Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your active subscription period. This license does not transfer any ownership rights to you.
You shall not:
If you provide any suggestions, ideas, enhancement requests, feedback, or recommendations regarding the Service ("Feedback"), you grant MiCalls a worldwide, perpetual, irrevocable, royalty-free, fully sublicensable license to use, modify, and incorporate such Feedback into the Service without any obligation to you.
You retain full ownership of all data, content, and information that you or your users upload, transmit, or store through the Service ("Customer Data"). This includes contact records, conversation transcripts, call recordings, uploaded files, custom configurations, and any other data you provide.
By using the Service, you grant MiCalls a limited license to access, process, store, and transmit your Customer Data solely for the purpose of providing and improving the Service. We will not sell, rent, or share your Customer Data with third parties except as necessary to provide the Service (for example, passing data to AI model providers for processing) or as required by law.
MiCalls employs industry-standard security measures to protect your data, including:
For customers subject to GDPR or other data protection regulations, MiCalls offers a Data Processing Agreement (DPA) upon request. Please contact support@micalls.com to request a DPA.
Upon termination of your account, MiCalls will retain your Customer Data for a period of thirty (30) days to allow for data export. After this retention period, all Customer Data will be permanently deleted from our systems unless retention is required by applicable law. You may request immediate deletion of your data at any time by contacting support.
For detailed information on how we collect, use, and protect personal data, please refer to our Privacy Policy.
MiCalls is committed to providing reliable, high-availability service. Our uptime commitments vary by plan:
Uptime is calculated as the percentage of total minutes in a calendar month during which the core Service is available and operational, excluding scheduled maintenance windows.
MiCalls may perform scheduled maintenance to update, improve, or maintain the Service. Whenever possible, scheduled maintenance will be performed during off-peak hours (typically between 2:00 AM and 6:00 AM EST on weekdays) and customers will be notified at least 48 hours in advance via email and in-app notification. Scheduled maintenance windows are excluded from uptime calculations.
If MiCalls fails to meet the uptime commitment for your plan in any given calendar month, you may be eligible for service credits as follows:
Service credits must be requested within thirty (30) days of the end of the affected month by contacting support@micalls.com. Credits are applied to future invoices and are not redeemable for cash. The maximum credit in any month shall not exceed 50% of your monthly subscription fee.
The uptime commitment does not apply to service interruptions caused by:
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICALLS EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
MiCalls does not warrant that the Service will be uninterrupted, error-free, completely secure, or free from viruses or other harmful components. MiCalls does not guarantee the accuracy, completeness, or reliability of any content, data, or information provided through the Service, including responses generated by AI agents.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MICALLS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR ANY OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:
IN NO EVENT SHALL MICALLS' TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE TOTAL AMOUNT PAID BY YOU TO MICALLS DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
The AI agents provided through MiCalls generate responses based on machine learning models and the instructions you configure. MiCalls does not guarantee the accuracy, appropriateness, or completeness of AI-generated content. You are responsible for reviewing, monitoring, and validating AI interactions and for configuring appropriate safeguards, escalation rules, and fallback procedures.
You may cancel your subscription at any time through your account settings or by contacting support@micalls.com. Cancellation will take effect at the end of your current billing cycle. You will continue to have access to the Service until the end of the paid period. No prorated refunds are provided for partial billing periods unless otherwise stated in our Refund Policy.
MiCalls reserves the right to suspend or terminate your account, with or without notice, in the following circumstances:
Upon termination of your account:
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
Any disputes arising out of or relating to these Terms or the Service shall first be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may submit the dispute to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.
The arbitration shall be conducted in English and shall take place in the State of Delaware or, at the election of either party, by video conference. The arbitrator's decision shall be final and binding on both parties, and judgment on the award may be entered in any court of competent jurisdiction.
Nothing in this section shall prevent either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration.
YOU AND MICALLS AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.
MiCalls reserves the right to update, modify, or replace these Terms at any time at its sole discretion. When we make material changes, we will:
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription before the changes take effect.
We encourage you to review these Terms periodically to stay informed about our terms of service. Previous versions of these Terms may be available upon request by contacting support.
If you have any questions, concerns, or feedback regarding these Terms & Conditions, or if you need assistance with your account, please do not hesitate to reach out to us:
Our support team is available to help with any questions about these Terms or your MiCalls account.
Email: support@micalls.com
Phone: +1 (219) 277-3212
Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
Sales Inquiries: sales@micalls.com
General Information: info@micalls.com
